Tailored Solutions for Your Needs
Need more or less? Let's talk and find a plan that best fits your needs.
Our Features — Built for Impact
Essential Care Plan
Perfect for small businesses needing essential IT coverage with predictable support.
- Contract Term12 Months
- Guaranteed Support Hours5
- Response Time SLA6–8 Hours
- Extra Hours$150/hr
- Dedicated TechnicianNo
- Rollover HoursNo
✓ Included Baseline Services
- 24/7 Device & System Monitoring
- Automated Patch Management
- Remote Support & Help Desk Access
- Ticketing & Portal Access
- Basic Microsoft 365 Admin
- Performance & Health Alerts
- Emergency Support
Proactive Care Plan
Ideal for growing businesses that need faster response, more hands-on support, and ongoing guidance.
- Contract Term12 Months
- Guaranteed Support Hours10
- Response Time SLA3–5 Hours
- Extra Hours$125/hr
- Dedicated TechnicianYes
- Rollover HoursNo
✓ Included Baseline Services
- 24/7 Device & System Monitoring
- Automated Patch Management
- Remote Support & Help Desk Access
- Asset & Device Inventory
- Ticketing & Portal Access
- Basic Microsoft 365 Admin
- Monthly System Health Report
- Emergency Support
- Quarterly Review – 30 Minutes
Total Care Plan
Maximum reliability with priority response, proactive management, and strategic partnership.
- Contract Term6 Months
- Guaranteed Support Hours20
- Response Time SLA1–2 Hours
- Extra Hours$100/hr
- Dedicated TechnicianYes
- Rollover HoursYes
✓ Included Baseline Services
- Priority Remote Support
- 24/7 Device & System Monitoring
- Automated Patch Management
- Asset & Device Inventory
- Full Microsoft 365 Admin Support
- Monthly Performance & Security Posture Report
- Emergency Support
- Quarterly Review – 1 Hour
- Vendor & Licensing Management
- Productivity & Workflow Guidance
Custom Service Plan
IT architecture built around your unique needs — fully scalable up or down.
- Contract TermCustom
- Support HoursCustom
- Response Time SLACustom
✓ Included Baseline Services (Customizable)
- 24/7 Monitoring
- Patch Management
- Help Desk Access
- Asset & Lifecycle Management
- Microsoft 365 Admin
- Custom Reporting & Compliance Options
Need more or less? Let's talk and find a plan that best fits your needs — contact us to discuss a Custom Service Plan.
Add-On Options
Available with any plan — enhance your coverage with advanced security, productivity, and continuity services.
🔒 Managed Antivirus (AV)
Enterprise-grade antivirus protection deployed and monitored across all endpoints, with automated remediation and centralized management.
🛡 Endpoint Detection & Response (EDR)
Advanced, behavioral-based threat detection to stop modern attacks like ransomware and file-less malware, with real-time monitoring and forensic insights.
🕵 SOC-Monitored MDR (24×7)
Human-led security monitoring with real analysts watching your environment around the clock — threat hunting, incident investigation, and rapid containment.
☁ Microsoft 365 Backup
Automatic cloud-to-cloud backup of Outlook, OneDrive, SharePoint, and Teams — protects against accidental deletion, ransomware, and data corruption.
📧 Email Security & Phishing Protection
Advanced filtering and threat detection that blocks malicious links, impersonation attacks, and phishing, with optional quarantine review.
💾 Endpoint & Server Backup (Acronis)
Full image-level and file-level backups with automated schedules, local + cloud storage, and rapid restore for workstations and servers.
🎓 Security Awareness Training
Employee cybersecurity training and phishing simulation with interactive modules and user risk scoring to reduce human-driven breaches.
📞 VoIP / UCaaS
Feature-rich cloud phone systems for hybrid and remote work — call routing, voicemail-to-email, mobile/desktop apps, and IVR menus.
⚙ Custom Integrations & Automation
Tailored automation using Microsoft 365 workflows, Twilio, Power Automate, and system-to-system data syncing to streamline operations.